Privacy Policy

Last updated: 2 August 2025

This privacy policy explains how Terra Golfia, operated by M2G HOLDING (PTY) LTD, collects, uses and protects personal data from users of its website www.terragolfia.com.

Data Controller

M2G HOLDING (PTY) LTD
Registration number: 2020/092240/07
Address: Rhino Africa Building, 9 Caxton Street, Zonnebloem, Cape Town, 7925, South Africa
Email: info@terragolfia.com

Personal Data Collected

When you use our website or book a trip, we may collect the following information:

Name, surname, email address, phone number
Information related to your booking request
Browsing data (IP address, browser, pages visited)
Data from cookies and analytics tools Google Analytics

Purposes of Data Collection

Your data is used to:

Respond to your information or quotation requests
Manage your bookings and trip follow-up
Send commercial communications if prior consent is provided
Improve our services and user experience
Comply with legal obligations billing, accounting

Legal Basis for Processing

Your consent forms, newsletter
Performance of a contract confirmed booking
Legitimate interest of Terra Golfia service optimisation and analytics
Compliance with legal obligations accounting and tax retention

Data Recipients

Your data may be shared with:

The Terra Golfia team
Our technical service providers hosting, email platform, forms
Our travel partners hotels, golf clubs, transport companies, guides, only when necessary to organise your trip
No data is sold or rented to third parties.

Data Retention Period

3 years for prospects who did not book
5 to 10 years for clients, depending on accounting and tax obligations
Cookies are kept for a maximum of 13 months.

Data Security

We implement all necessary measures to protect your data:

HTTPS encryption and secure storage
Regular backups
Access restricted to authorised personnel only
Collaboration exclusively with GDPR and POPIA compliant service providers

Your Rights

In accordance with applicable regulations GDPR for EU residents and POPIA in South Africa, you have the following rights:

Right of access, rectification and deletion
Right to object or restrict processing
Right to data portability
Right to withdraw consent at any time

To exercise your rights:
info@terragolfia.com

The site uses cookies to:

Measure website traffic with Google Analytics
Improve navigation and display
Personalise some content or offers

You can manage your cookie preferences at any time through your browser settings.

International Data Transfer

As our servers are located in South Africa, your data may be transferred outside the European Union.
We ensure that these transfers guarantee a level of protection equivalent to European standards.

Complaints

If you have concerns or disputes related to your personal data:

EU residents: CNIL – www.cnil.fr
South Africa residents: Information Regulator – www.inforegulator.org.za